Delivery policy

WEB LOFT S.R.L. delivers a digital service, not a physical good. Nothing is shipped by courier or post, and there are no delivery charges, anywhere.

Delivery means your plan becoming active on your account: how many entities you may monitor, how often they are checked, the archive, and the alert channels your plan includes.

Immediately. The plan activates automatically the moment the payment processor confirms the payment, and you see it in your account with no further step from us.

If a payment is held for review by the processor, activation follows within 24 hours of it clearing. If it does not, write to .

The service reads the Private Virtual Space on your behalf, and that access is yours to grant: you must authorise the application at ANAF with your qualified digital certificate, from a computer with the USB token drivers installed. ANAF demands the certificate at the moment of authorisation — that is not our limitation.

Until that authorisation exists, the plan is active and paid for, but there is nothing for us to check. That is not an undelivered service; it is a step that needs your permission and that we cannot take for you.

Choosing which entities to monitor is also yours. We show you everything the certificate can see, and you start the ones you care about, within your plan.

When the plan is active on the account, the entities you started are checked at your plan's interval, and alerts go out to the confirmed addresses.

Checks and alerts depend on ANAF's APIs being available and on the call limits they impose. When ANAF does not answer, or throttles us, alerts can be delayed — we tell you in your account when a connection can no longer be used.

Write to or call . We answer within two working days.

If the fault is ours and we cannot fix it, you are entitled to a refund under the cancellation policy.